Thank you for shopping at PetsLoverz. We take pride in providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below:
- Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- You must request a refund within 14 days of receiving your order.
- The item(s) must be unused, in the same condition as received, and in their original packaging.
- Personalized or customized items are generally not eligible for refunds unless there is a manufacturing defect or an error on our part.
- Refund Process
To request a refund, please follow these steps:
a) Contact our customer support team at info@PetsLoverz.com within the specified timeframe.
b) Provide your order details, including the order number, item(s) you wish to return, and the reason for the refund request.
c) Our customer support team will review your request and provide instructions on how to proceed.
- Return Shipping
If you are eligible for a refund, you will be responsible for the cost of returning the item(s) to us unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure that the returned item(s) reach us safely.
- Refund Processing
Once we receive the returned item(s) and verify their condition, we will initiate the refund process. The refund will be issued to your original payment method or as store credit, depending on your preference and the circumstances of the return. Please note that the refund may take several business days to appear in your account, depending on your financial institution.
- Non-Refundable Items
5.1 The following items are generally non-refundable:
- Gift cards or vouchers
- Clearance or sale items (unless they are damaged or defective)
- Personalized or customized items (unless there is a manufacturing defect or an error on our part)
5.2 We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement, repair, or refund as appropriate.
- Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our Website. It is your responsibility to review the refund policy periodically for any updates.
- Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team at info@PetsLoverz.com. We are here to assist you and ensure your satisfaction with our products and services.
By making a purchase from PetsLoverz, you acknowledge that you have read, understood, and agreed to abide by this refund policy.